Veelgestelde vragen

Do you accept insurance?

We are currently accepting Regence, Premera Blue Cross and Lifewise Health Plan for speech therapy services. We are out-of-network for other carriers and can provide you with a medically coded receipt (also known as a superbill) with codes for evaluation, diagnosis, and treatment for speech therapy services. You may submit this receipt to your insurance company for reimbursement. These invoices may also apply to your pre-tax Healthcare Flexible Spending Account (FSA/HSA). Your insurance or FSA/HSA will then reimburse you directly if the services are covered under your plan. Please contact your insurance company for information on coverage and how to procede with submitting a claim. The client is responsible for payment at the time of service.

What forms of payment do you accept?

Payment is collected in full at the end of each session. Credit/Debit, FSA/HSA payment cards, and personal checks are accepted. ​There will be a $25.00 charge for returned checks and suspension of further visits until payment is resolved.

When should my child start an intervention program?

Early intervention is essential to reaching optimal progress in the shortest period of time. Identifying and treating speech, language, reading, writing and other developmental delays early lead to a better prognosis.

What is your cancellation policy?

Once we set a regular appointment time, that time slot is reserved for you. If you are unable to make your scheduled appointment, please provide the courtesy of a 24-hour cancellation notice. This allows us to schedule a waiting client into that time slot. Cancellations made with less than 24 hours notice will result in a 50% cancellation fee. If more than 3 appointments are cancelled or missed within a treatment series, future appointments may be cancelled and filled with a client on our waiting list unless special arrangements are made. Sick Policy We ask that you please do not bring your child when they are sick. This includes but may not be limited to:

  • An uncontrolled, productive cough
  • Vomiting
  • Fever-The Washington State Department of Health recommends staying home for 24 hours after a fever has broken.
  • Other signs/symptoms of contagious illness
If it’s a day you kept your child home from school, we encourage you to keep your child home from therapy sessions. Children who are not feeling well, will not do well in therapy. We do not charge for missed sessions due to illness. If your child wakes up feeling ill the day of their appointment, it is recommended you notify us as early as possible and cancel your child’s appointment. **If I have to cancel a lesson due to weather, can I do a virtual session from home? Yes! Virtual sessions are a wonderful alternative to coming to the clinic on days when inclement weather causes issues with transportation. Please note, however, that virtual sessions are not available for all types of services.

How long will my child be in an intervention program?

Interventions can vary from a short duration to a lengthy period of time depending on the needs of each client. Each case will be individually analyzed and discussed with the professionals and family members within the context of the remediation process.

Do you have evening or weekend appointments?

Yes! At this time we have limited availability on weekends as well as evening appointments for in person therapy. Teletherapy appointments offer even more flexibility and can usually be planned around your home and work schedule at a time that is convenient for you!

*What are your policies regarding COVID-19?

DEAR CLIENTS, Foundation Speech Language and Learning will open September 2nd for evaluations, speech therapy, and reading intervention visits, however considering the ever changing impact of the COVID-19 outbreak we still highly encourage Teletherapy (online) appointments. MAKING OUR CLINIC SAFE FOR YOU AND PREVENTING EXPOSURE We know you might still have concerns about returning to our physical clinic. You can rest assured that we will implement the following safeguards to minimize the exposure risks related to coronavirus (COVID-19) for our clients, caregivers and staff: 1. Our waiting area is currently closed. 2. Parents will be asked to drop their child off and return to their vehicle for the duration of the therapy visit when possible. Children will be returned to their vehicle by the treating therapist. If necessary, one parent will be allowed to escort the child to the therapy room while wearing a mask. No siblings will be allowed in the building at this time. 3. Anyone entering the building must wash their hands or use hand sanitizer before entering the speech therapy office. 4. A clear mask may be used by the therapist when needed and disposable masks are available for clients. During speech therapy sessions, there may be times when use of a mask will interfere with therapy. There are clear masks available for purchase on many online sites for those who are interested. Please let us know if you would like more information. If you are concerned about use of a mask, a teletherapy appointment may be a good option. Please be assured that we will implement every safety measure possible while in our office. 5. Temperature checks and a short health questionnaire for clients will be conducted. If anyone in your family has shown any signs of illness, we ask that you call and re-schedule your child’s appointment. 6. Appointments will be spaced out so that the therapy room can be thoroughly sanitized between each client. 7. Therapists and clients will thoroughly wash/sanitize their hands before and after each therapy session. 8. Materials utilized during therapy sessions will be kept to a minimum. Games and toys will be thoroughly sanitized before reuse. Disposable items will be used whenever possible and difficult to clean objects will not be used. 9. Contactless payment arrangements can be made. Credit card on file forms will be available and/or payments may be made over the phone. 10. WE ARE HERE FOR YOU

© 2018 Healthy Pets.